How Nova House Group collects, uses, stores and protects the personal information you share with us — whether through our website, our newsletter, or a conversation about your property.
Your privacy matters to us. This policy explains in plain language what information we hold about you, why we need it, how long we keep it, and the choices available to you. We have written it to be read rather than merely agreed to.
Nova House Group is a home improvement and property care business operating from 8401 Baretta Ct, Sacramento, CA 95828, USA. For the purposes of this policy, Nova House Group is the data controller responsible for the personal information described here. If you have any question about this policy or the way we handle your information, contact us using the details at the foot of this page.
We collect information you choose to give us. This typically includes your name, email address, telephone number, the address of the property you are asking about, and the details of the services you are interested in. When you complete one of our forms, such as the newsletter subscription form, the newsletter unsubscribe form or the contact form, we also record the date of birth you provide so that we can verify identity where an account or an existing relationship is involved.
We also record the content of messages you send us, because the detail you provide about your property is what allows us to give you a useful answer rather than a generic one. Where a project proceeds, we necessarily retain the records required to administer, invoice and support the work, including the scope, the contract, the correspondence and the warranty documentation.
We use your personal information to respond to your enquiry, to prepare and deliver the services you have asked for, to administer any project funding process you have chosen to explore, to issue and honour the warranty associated with completed work, and to keep our records in good order.
If you have subscribed to our newsletter, we use your email address to deliver it. We also use your information to send our home care guidance, seasonal reminders and design articles. Every newsletter we send includes a route to unsubscribe, and you are free to leave at any time.
We do not use your information for automated decision making that produces legal or similarly significant effects, and we do not build advertising profiles about individual visitors.
We do not sell, rent or trade your personal information. We share it only where it is necessary to deliver the service you have requested, which means sharing it with the subcontractors and suppliers who carry out work on your property, with the financing partners involved in a project you have asked us to support, and with professional advisers or authorities where we are legally required to do so.
Those partners are given only the information they need for their part of the work, and we require them to handle it with appropriate care. Where information leaves our systems, we make reasonable efforts to ensure it is protected in transit and at rest.
Enquiry information that does not lead to a project is kept only for as long as it remains useful to us and to you. Information relating to a completed project is retained for as long as we need it to administer the warranty, support any later enquiry and meet our legal, tax and insurance obligations. Newsletter preferences are retained until you ask us to remove you.
When information is no longer required, we delete it or anonymise it so that it can no longer be linked to you.
Our website does not use advertising cookies and does not track you across other websites. We may use essential storage on your device or browser to make pages work properly. If we introduce optional analytics in future, we will explain what it is used for and give you a way to decline it.
We apply reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and alteration. Access to customer records is limited to staff who need it in order to do their jobs. No method of transmission or storage is completely secure, however, and we will always tell you honestly if a breach affects your information.
You may ask us to confirm what personal information we hold about you, to provide a copy of it, to correct anything that is inaccurate, to delete information we no longer need, or to restrict how we use it. You also have the right to object to how we use your information for marketing, and to withdraw consent at any time where our use of your information depends on it.
You do not have to pay a fee to make a request, and we will not treat you differently for exercising your rights. To make a request, contact us at the email address or telephone number below and we will respond as promptly as we can.
Our services and this website are intended for adults. We do not knowingly collect personal information from children, and if we become aware that such information has been provided we will remove it.
We review this policy regularly and update it whenever our practices change. The current version always appears on this page. Where a change materially affects how we use information you have already given us, we will let you know before it takes effect.
If you have a question, a concern or a request relating to this policy or to your personal information, please contact us. We take privacy enquiries seriously and will deal with them properly.
Nova House Group
8401 Baretta Ct, Sacramento, CA 95828, USA
Telephone: +1 888-466-5778
Email: support@novahousegroup.com